Cancellation & Refund Policy

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Trips and Major Events

The Arts Society Al Andalus (TASAA) will not guarantee refunds in total or in part should participants (Members or Non-Members) cancel their place on any organised trip/event.

1. The person making the booking accepts the booking conditions on behalf of all members in the party.

2. Participants making a booking do so acknowledging that TASAA may have made contracts with external agencies and paid for items such as hotels, transport, event tickets or pre-booked food. To ensure the viability of the trip/event, it may not be possible to make refunds for these items.

TASAA acts on behalf of suppliers of ground and transport arrangements and your contract is not with TASAA but with the supplier of these services – full details will be made available on request.

3. Should the participant find a substitute for their place then we would allow them to take the place at no extra charge and payment between the booker and the alternative person would be for them to organise – TASAA will not refund and retake monies.

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Should TASAA find a substitute, TASAA may make:

• A 50% refund to the participant if cancellation is made between 7 days and 48 hrs before the trip/event.

• No refund for cancellations within 48 hrs of the trip/event (subject to 2 above)

All trips are subject to a minimum number of participants.   If the minimum number is not reached TASAA reserves the right to cancel the event and refund all monies paid.

5€ Events: No refunds will be given for cancellations made less than 7 days before the event.

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Payment Dates

TASAA Bank account details and payment dates are clearly stated on booking forms.

To avoid risks associated with cash handling all payments for events costing:

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More than 50€ per person:

Should be made to the bank either in cash or by electronic bank transfer.

Please ensure name and a reference for the specific event when making the payment.

• Payments for Day Trips to be made one month prior to trip.

• Payments for Overnight Trips (e.g. Morocco) a deposit to be paid 3 months prior to trip (or as dictated by outside organisers); full payment 2 months prior.

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Under 50€ per person:

Payments by bank transfer, at bank, or at lectures/other organised activities.

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Disclaimer

• TASAA will not be held responsible for any personal accident, loss, damage or theft of members’ personal property.

• TASAA accepts no liability for personal accidents or injuries sustained on any outing or event.

• Participants acknowledge that neither TASAA nor the outing organisers are in any way responsible nor liable for any unforeseen problems of whatever nature during the event.

• Participants are responsible for organising their own appropriate/adequate travel insurance, which will cover them for all eventualities such as illness, cancellation, lost luggage and delays.

• You are responsible for arriving at the appointed point of commencement of the trip at the stated time. No refunds can be made for missed departures.

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TASAA acts on behalf of suppliers of ground and transport arrangements and your contract is not with TASAA but with the supplier of these services – full details will be made available on request.

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